At Faruina Furniture, we aim to provide a smooth and flexible shopping experience. This Cancellation Policy explains how customers can cancel orders placed on faruinafurniture.co.uk and the associated terms.

Order Cancellation Timeframe

Customers may request to cancel their order within 24 hours of placing it.

After the 24-hour window, orders may already be processed, packaged, or shipped, making cancellation no longer possible.

How to Cancel an Order

To cancel an order, please contact us as soon as possible with the following details:

  • Full Name
  • Email Address
  • Order Number
  • Reason for cancellation

Contact:
Email: contact@faruinafurniture.co.uk
Phone: +44 20 8040 4613

Our team will confirm whether the cancellation has been accepted.

Refunds for Cancelled Orders

If the cancellation is approved, any payments made will be refunded to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled.

Customers wishing to return shipped items should follow our Return & Refund Policy for instructions.

Changes to Orders

Minor changes, such as shipping address or product options, can be requested within the same 24-hour window.

After this period, changes may not be possible if the order is already in processing or shipping.

Contact Information

For any questions regarding cancellations, please contact:

FARUINA FURNITURE LTD
Trading as: Faruina Furniture
Company number: 15665704

Email: contact@faruinafurniture.co.uk
Phone: +44 20 8040 4613
Address: 151 East Ferry Road, London, England E14 3BT, United Kingdom